Cancellation policy

PURCHASE OPTIONS & CANCELLATION POLICY

One-Time Purchases

Products purchased as one-time purchases are processed immediately once checkout is completed.

  • All sales are final.

  • Orders cannot be canceled, changed, or refunded once placed.

  • Please confirm your shipping address and product selection before completing checkout.

Subscription Purchases (Auto-Renewing Monthly)

For customers who choose the Subscribe & Save option:

Your subscription automatically renews every 30 days and will continue to be billed until you cancel or pause it.

When you start a subscription, an account is automatically created for you using the email you used at checkout.
Inside your account, you may:

  • Pause your subscription

  • Skip a renewal

  • Change products

  • Change your shipping address

  • Cancel your subscription

You are responsible for managing your subscription through your customer account.

Reminder Emails

A subscription reminder email is sent 24 hours before your renewal is billed.
This gives customers time to log into their account and make any changes.

If you do not see the reminder email, check:

  • Promotions / Spam / Junk folders

  • That your email on file is correct

Important

If the subscription renews and the order has already begun processing or shipped, it cannot be canceled, refunded, or reversed, even if you forgot to cancel or did not see the reminder email.

Once a subscription order has shipped, the payment is final and the package will be delivered as normal.

Shipping Address Responsibility

Please verify your mailing address before checkout and before subscription renewals.
If a renewal ships to an outdated address, we are not able to refund the order.
You may request reshipment once the package returns, and pay the new shipping label fee.

All Sales Are Final

Due to the nature of body care and personal products:

  • We do not accept returns or exchanges.

  • We do not offer refunds based on personal results.

  • Individual results vary.