Refund policy

RETURN & REFUND POLICY

Due to the nature of our health, personal-care, and body-care products, all sales are final.

We do not accept returns, exchanges, or refunds because of personal preference, ordering the wrong product, change of mind, scent, texture, appearance, or dissatisfaction with individual results.

ORDER PROBLEMS

If you receive an incorrect item, an item is missing, or an item arrives damaged, contact us within 3 calendar days of the delivery date.

Email customersupport@getthickproducts.com and include:

• Your order number
• A description of the problem
• Clear photos of the shipping package, shipping label, and affected items

Please keep all packaging and do not use, open, discard, or return the affected item until our customer-care team provides instructions.

After we verify the issue, Get Thick Products will correct an error made on our end with an appropriate replacement or refund. If a return is required, we will provide return instructions. Unauthorized returns will not be accepted.

APPROVED REFUNDS

Approved refunds are issued to the original payment method. The time needed for the credit to appear depends on your bank or payment provider.

CONTACT

Email: customersupport@getthickproducts.com
Phone: 302-898-0211