Shipping & returns

SHIPPING & PROCESSING

Orders are processed within 1–2 business days, excluding weekends and holidays. Orders placed on a weekend or holiday will begin processing on the next business day.

Orders are shipped through USPS using Ground Advantage or Priority Mail. Once your order ships, you will receive an email containing your tracking information. Carrier delivery estimates begin after USPS accepts the package and are not guaranteed.

Orders over $125 require a signature upon delivery.

For order security, we may request identity verification when the billing and shipping addresses do not match or when multiple shipping addresses are used. Processing may be delayed until verification is completed.

If we cannot ship your order within the stated processing period, we will contact you regarding the delay and the available options.

FINAL-SALE POLICY

Due to the nature of our health, personal-care, and body-care products, all sales are final. We do not accept returns or exchanges because of personal preference, ordering the wrong product, or dissatisfaction with individual results.

ORDER PROBLEMS

If you receive an incorrect item, an item is missing, or an item arrives damaged, contact us within 3 calendar days of the delivery date.

Email customersupport@getthickproducts.com and include:

• Your order number
• A description of the problem
• Clear photos of the shipping package, shipping label, and affected items

Please keep all packaging and do not use, open, discard, or return the affected item until our customer-care team provides instructions.

After we verify the issue, Get Thick Products will correct an error made on our end with an appropriate replacement or refund. If a return is required, we will provide return instructions. Unauthorized returns will not be accepted.

REFUNDS

Approved refunds are issued to the original payment method. The time needed for the credit to appear depends on your bank or payment provider.

QUESTIONS

Email: customersupport@getthickproducts.com
Phone: 302-898-0211

 email with tracking number.