Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Orders are processed within 1–2 business days, excluding weekends and holidays. Orders placed on a weekend or holiday will begin processing on the next business day.

If we cannot ship your order within the stated processing period, we will contact you regarding the delay and the available options.

SHIPPING METHODS

Orders are shipped through USPS using Ground Advantage or Priority Mail. Once your order ships, you will receive an email containing your tracking information.

Carrier delivery estimates begin after USPS accepts the package and are not guaranteed.

SIGNATURE REQUIREMENT

Orders over $125 require a signature upon delivery.

ORDER VERIFICATION

For order security, we may request identity verification when the billing and shipping addresses do not match or when multiple shipping addresses are used. Processing may be delayed until verification is completed.

SHIPPING ADDRESS

Customers are responsible for entering a complete and accurate shipping address during checkout. Contact us immediately if you notice an error. Once an order has shipped, we cannot change its delivery address.

If a package is returned because of an incorrect or incomplete address, refused delivery, or an unsuccessful delivery attempt, we will contact you regarding the available reshipping options and any applicable shipping cost.

TRACKING AND DELIVERY

If tracking shows that your package was delivered but you cannot locate it, contact USPS and our customer-care team as soon as possible. Carrier investigations and missing-mail claims are subject to USPS procedures.

CONTACT

Email: customersupport@getthickproducts.com
Phone: 302-898-0211